Customer Testimonials


I have visited a number of dealers over the years with different auto manufacturers and this location really has its stuff together. The staff were all genuinely friendly from the manager, who came up and talked with me on more than one occasion to the most inexperienced salesman who happened to be assigned to me. Overall great experience!

- Seyyed M, Tacoma WA

I have visited a number of dealers over the years with different auto manufacturers and this location really has its stuff together. The staff were all genuinely friendly from the manager, who came up and talked with me on more than one occasion to the most inexperienced salesman who happened to be assigned to me. Overall great experience!

- Seyyed M, Tacoma WA

The whole process was virtually flawless. The experience was very positive. Keith Thompson did an excellent job providing us with information. We were considering another vehicle besides the VW and when we left to do one final check on that vehicle Keith didn’t try to keep us from going. Can’t say enough good about him. Laura Johnson, finance, was outstanding also although she didn’t understand the term “No” without repeating it several times…….joking. Would, and will, highly recommend your dealership. We will also drive from Silverdale to you for service.

- Judith H, Tacoma WA

I have been around the block a time or two in my time on this earth. I have several years of experience in the sales industry and consider myself to be a frugal shopper.
When we arrived at the dealership we were immediately greeted by our salesman., Keith, he allowed in the car, immediately got the keys, and when it started raining he ensured my fiance was not getting wet.
Then, when we told him our weekend plans he offered to allow us to test drive the car for the weekend, we were thrilled and took him up on the offer. This act is what sealed the deal in the end. We were really able to see how great a vehicle it was, and is.
So, when we returned on Sunday we were ready to buy that one, or the one on the showroom floor.
He was able to get us what we wanted on payment and we took the new one! Had it not been for his level of professionalism and no pressure sales we would not have bought a car.
Keep this going!!!!!

David Douglas and Katrina Kell

The proud owners of a 2012 Jetta TDI Wagon!

- Katrina K., Tacoma WA

I have purchased many cars before but I have to say that Bill Lucas is not just a salesman. He goes above and beyond to make sure your experience at the dealership is a great one. He was very considerate of our finances and didn’t push to get me into something I would regret later. It wasn’t about making a deal it was about making sure we were comfortable with the whole process. I have purchased 2 vehicles at Larson now and have had the best experience this last time. I have given out his cards and will continue to bring my family and friends into the dealership. Much thanks to Bill Lucas and the rest of the Larson Volkswagen team in Tacoma. You guys rock!

- S. F., Tacoma WA

I come to Larson Volkswagen for all the service needs on my Jetta. Darrell in service is always able to get me scheduled on a day that I want, is very professional explaining what is to be done and what I should look into in the future. The service is always quick while still being thorough. Very accommodating, professional establishment

- K. Husbands, Tacoma WA

I come to Larson Volkswagen for all the service needs on my Jetta. Darrell in service is always able to get me scheduled on a day that I want, is very professional explaining what is to be done and what I should look into in the future. The service is always quick while still being thorough. Very accommodating, professional establishment

- K. Husbands, Tacoma WA

Rex at the service desk is most professional and was very considerate of my time. It is actually a pleasure to bring my car in.- who would have thought… :)

- Judy D., Tacoma WA

Cindy Lu was outstanding. She was completely responsive, to the point, sincere, honest and helpful, not to mention completely personable. I would easily recommend her to anyone interested in buying a new Volkswagon. She certainly set the standard and a very high standard it was. She was simply awesome.

- Michael R., Tacoma WA

My service rep Jenna is “truly exceptional!” I have owned three different vehicles, but until I bought my GTI and had to deal with getting dealership service performed, I had never experienced honestly amazing service as I have at Larson VW. Jenna is always honest, informative, and cheerful. When someone is having to bring their car in for service/ repair it is rarely a GOOD experience. Jenna makes it “Exceptional” time! I recommend Larson VW to every car shopper I encounter. Thank you!

- Seth C., Tacoma WA

In the 10+ years I have been doing business with Larson’s VW, I have always been completely satisfied and impressed with their service department.

- Sarah P., Tacoma WA

My sales specialist, Keith Thomson, was outstanding during every step of my vehicle purchase. He was very personable and really helped solidify my decision to purchase a Volkswagen. I would highly recommend him!

- Andrea W., Tacoma WA

I was very pleased with the service I received. I was told what needed to be done and what it would cost. I was very pleased that it took less time than anticipated. Darrell was very courteous and ensured I was kept informed on the progress of my vehicle. Overall it was a very positive experience.

- Evelyn B., Tacoma WA

I always get great service when taking in my vehicle. I am happy with the team that I am assigned to and find that he is always courteous and thourough with my services.

- Jennifer R., Tacoma WA

I am completely satisfied with my experience at your dealership. I was given immediate help and an hour or so later, I was driving out with my New Jetta. Excellent car. Lots of fun to drive; the handling is superb. Quick and very responsive with the steering system. Thank you for your help and trust. I would like to thank Darren Hillstead for his tireless work to help me own my first new car.
Thanks Darren for everything. The car is great!

- Karl H., Tacoma WA

I really appreciate how my service consultant (Darrell S.) seemed to truly care about my needs. He was also very helpful with explaining the work done and with trying to keep things within my budget. He made me feel very comfortable and confident in the work being done.

- Tara M., Tacoma WA

We loved Brian he was by far the best salesperson we have ever worked with. He was honest, fun, and made the experience very enjoyable. We will be buying our next car from him.

- Oleg S., Tacoma WA


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